Shipping policy

Last updated: July 21, 2026 · v2.8

Service Area

Tidal Flow Systems currently ships to delivery addresses in all Canadian provinces and territories except Quebec. Customers located in Quebec are welcome to place orders and may provide an alternate delivery address in another Canadian province (for example, an Ottawa-area address). We expect to extend direct delivery into Quebec in a future service update; in the meantime, please contact us through our Contact page if you have questions about arranging delivery.

International shipping is available for select destinations and is quoted separately. Please contact us before placing an international order.

Order Processing

Orders are processed and most in-stock items ship the next business day. You will receive a tracking number via email once your order has shipped.

Fulfillment Source

Depending on the item and availability, orders may ship from a Tidal Flow Systems Canadian warehouse or direct from the manufacturer. Fulfillment origin can affect lead time and is confirmed with your quote. Available shipping methods, whether ground, air, or freight/LTL, are quoted per order based on the item, destination, and required timeline.

For orders delivered within Canada, Tidal Flow Systems acts as the importer of record for any items sourced from outside Canada and is responsible for all applicable customs duties, import taxes (including any GST/HST on importation), and brokerage fees. These costs are included in your quoted price. You will not receive a separate customs, duty, or brokerage invoice.

Domestic Shipping (Canada, excluding Quebec)

Shipping costs are quoted per order based on your delivery address and the items ordered. Standard domestic delivery for in-stock items typically takes 5–7 business days once the order ships. Expedited delivery is available on request.

International Orders

International shipping rates, delivery timelines, and freight arrangements are quoted on a per-order basis. Please contact us through our Contact page before placing an international order. All applicable customs duties, import taxes, and brokerage fees for international shipments are the responsibility of the customer. Tidal Flow Systems is not responsible for delays caused by customs clearance.

Large & Freight Orders

Compressors and other oversized equipment require freight or LTL shipping. Freight costs and delivery timelines are quoted separately and will be confirmed before your order is processed. Please contact us through our Contact page to arrange freight shipping.

If you have any questions about this policy, please reach out through our Contact page.