Refund policy

Last updated: July 21, 2026 · v2.7

Purchasing Policy

All orders, including equipment, parts, and accessories, must be paid in full before shipment. Tidal Flow Systems does not offer open accounts, credit terms, or net payment terms.

Tidal Flow Systems accepts payment by bank wire transfer (EFT or SWIFT). All orders are payable by bank wire transfer, paid in full prior to shipment. All payments must be received in Canadian dollars unless otherwise agreed in writing.

All quotes are valid for 30 days from the date of issue unless otherwise stated. Tidal Flow Systems reserves the right to revise pricing after the quote expiry date or where the scope of an order changes.

For custom, build-to-order, or large-scale compressor orders, please contact us to discuss pricing, payment structure, and lead times before placing your order. Such orders are governed by a separate Order Confirmation and Proforma Invoice that set out milestone payments, deposit requirements, and cancellation terms.

If you have any questions about this policy, please reach out through our Contact page.

Refund Policy

All sales are final. Due to the critical nature of breathing air products and life-support equipment, Tidal Flow Systems does not accept returns or exchanges on any products once they have left our facility. We cannot guarantee that equipment has not been compromised, contaminated, or used after it has shipped. This no-return policy does not affect your rights under the manufacturer warranty described below.

Custom, configured, and build-to-order equipment is manufactured to your specification and cannot be cancelled, returned, or refunded once production has commenced. Deposit requirements and any cancellation terms that apply before production begins are set out in the Order Confirmation and Proforma Invoice for your order.

We strongly encourage all customers to visit one of our authorized dealers to inspect, test, and experience our products before making a purchase decision. Our dealer network provides expert guidance to help you choose the right equipment for your specific needs.

In the rare case of a manufacturing defect, please contact us immediately. Defective products may be eligible for repair or replacement under our manufacturer warranty, subject to inspection and verification. Warranty claims must be submitted within 30 days of delivery with proof of purchase and photographic evidence of the defect.

If you have any questions about this policy, please reach out through our Contact page.